Privacy Policy

Privacy Policy

Last updated: 12/11/2025

Forever Housing Limited (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data in connection with the supported accommodation services we provide and manage throughout Birmingham.

1. Data Controller

Forever Housing Limited is the Data Controller responsible for determining how and why your personal data is processed.

Business Address:

We operate from various locations across Birmingham, United Kingdom.

Contact (data protection enquiries):

Email: support@foreverhousingbirmingham.co.uk

Data Protection Manager:

We have an in-house Data Protection Manager who oversees our data protection practices. They can be contacted via the email above.

If you have concerns about our handling of your personal data, you may also contact the UK Information Commissioner’s Office (ICO).

2. Personal Data We Collect

We may collect, use, and store the following categories of personal information:

Residents / Service Users

Name, date of birth, and contact information
Identification documents
Health/support needs relevant to housing provision
Referrals and housing assessments
Emergency contact details
Information relating to your tenancy or accommodation
Notes from support sessions or care professionals (where applicable)

Visitors / Website Users

Contact details submitted via website forms
IP address and device information
Cookies and usage data

Staff / Contractors

Name and contact details
Employment details
Background or reference checks

Sensitive personal data (e.g., health data) is collected only when necessary to provide support services and always handled securely.

3. How We Collect Personal Data

We collect data from:

Direct interactions (applications, emails, calls, meetings)
Referrals from local authorities or support agencies
Support or care professionals
Website forms
Third-party service providers (where appropriate)

4. How We Use Personal Data

We process personal data so we can:

Assess suitability for accommodation
Provide and manage supported housing
Tailor support services to individual needs
Communicate with you regarding services
Ensure safety and compliance of our properties
Handle complaints and resolve issues
Manage tenancies
Meet regulatory and legal obligations

We only process personal data when we have a lawful basis to do so, such as consent, contract, legal obligation, or legitimate interest.

5. Lawful Basis for Processing

Under the UK GDPR, we rely on:

Performance of a contract
Legal obligations
Legitimate interests
Vital interests (e.g., safety, emergencies)
Consent (where specifically required, e.g. sharing info)

For special category data (e.g. health information), we rely on:

Health/social care provision
Substantial public interest
Explicit consent (where necessary)

6. Sharing Your Personal Data

We may share data with:

Local authorities
Support agencies & healthcare providers
Emergency services
Contractors, maintenance staff
Regulatory bodies (as required)
IT service providers (secure only)

We will never sell your personal data.

7. International Transfers

We do not routinely transfer personal data outside the UK.

If this becomes necessary, we will ensure appropriate safeguards are in place.

8. Data Security

We take appropriate organisational and technical measures to safeguard your data, including secure storage systems, restricted internal access, and robust data protection policies.

9. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, contractual, and regulatory requirements.

After this time, it will be securely deleted.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction or deletion
Object to processing
Restrict processing
Request data portability
Withdraw consent (where applicable)

To exercise your rights, please contact us at:

support@foreverhousingbirmingham.co.uk

You may also lodge a complaint with the ICO.

11. Cookies

Our website may use cookies to improve functionality and analyse usage.

You can adjust browser settings to refuse cookies.

(If you use cookies, you must also maintain a Cookie Policy.)

12. Links to Other Websites

Our website may include links to third-party sites. We are not responsible for their privacy practices. You should review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy occasionally. The most current version will always be available on our website.

We encourage you to review it regularly.

14. Contact Us

For any questions regarding this Privacy Policy or how your data is handled, please contact:

Forever Housing Limited

Email: support@foreverhousingbirmingham.co.uk

Mobile:07488589187